When you make a booking you have to pay before hand by Tikki or by bank transfer. Cancelation is possible 1,5 day before the session starts. It's all an investment to get a magical treatment done with a lot of experience. Please notice that I don't work with the insurance compagnies. There for you receive my specialties which you'll never get in the main stream health care business. You pay for the eduction, trainings, 18 years of experience and my sensitivity, not for the minutes. When you cancel the appointment on the day of your session I need to charge the full price without exceptions.